Refund policy

We have a 14-day exchange policy, which means you have 14 days after purchasing your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, no smell, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Absolutely NO refunds will be made, you must exchange your items or ask for store credit. 
We reserve the right to deny your exchange if the item/items do not meet the requirements for the exchange/return.

To start a return, you can contact us at ruralroutecc@gmail.com. or simply come by the store! Please note that returns will need to be sent to the following address if you can’t come by the store within the time frame: 127 East Main Street, Glasgow KY 42141


You can always contact us for any questions at ruralroutecc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Unfortunately, we cannot accept exchanges or returns for store credit on sale items or gift cards.